FAQs

 

Those two wires are for the remote start contact. Connect those two wires to label 27 & 28 on the transfer switch.

Please provide the model and serial number of the product.

Our TS 910, TS 840, TS 870 and TS 880 models are all certified to UL 1008.

Check the following for possible causes:

  • Isolation plug out
  • Utility disconnect switch is in the de-energized position (Service Entrance Rated ATS). Switch to the Energized position.
  • A test mode has been activated (check the controller status LED)
  • Utility voltage is below the pre-programmed limits (check utility source for adequate voltage)
  • A loose control connection
  • Faulty motor limit switch
  • Defective motor
  • Controller has incorrect voltage configuration jumper setting for correct system voltage
  •  Defective controller (verify output signals with circuit board mounted diagnostic LED’s)
  •  Controller has “Transfer Fail” alarm activated as indicated by flashing Load on Utility LED. Determine cause of alarm and rectify before TSC 80 is reset

    Please contact our service support if there is still an issue after reviewing these solutions.

To minimize the transfer to generator make the following jumper settings:

  1. Set Engine warm-up Timer to 3 seconds, by removing the Engine Warm-up timer jumpers.
  2. Set Engine start timer to 0 seconds, by removing the Engine Start timer jumpers.

Visit our Warranty page under Support and complete the Return Material Authorization form. Contact our service department if you have any questions. Please obtain a Return Material Authorization number before shipping any product back to Thomson.

Thomson Power Systems is a division of the Regal Beloit Corporation.  While our customers know us best by our individual brand names, within our company we are one Regal, operating with a single vision and common initiatives.  To learn more about Regal, visit www.regalbeloit.com.

We have several stocking locations:

Langley, B.C.

Pharr, Texas

Allentown, PA

Daytona Beach, FL

We currently have the following models available in stock at our various warehouses:

  • TS 840
  • TS 870
  • TS 910 

 

For a complete list please visit the Transfer Switch product pages and click on the Stock Models tab.

Stock switches are available to ship within 24 hours of receipt of payment or purchase order.

There are a couple of ways you can contact us.  Visit our Contact Us page and complete the Information Request Form, email us at [email protected] or call us at (604) 888-0110.

Check the following for possible causes:

  • Isolation plug out
  • Generator set not producing enough voltage/frequency or output circuit breaker is open
  • Controller has incorrect voltage programmed for system voltage
  • Warmup time delay function has not timed out yet (verify TSC 800 timer setting)
  • A loose control connection
  • Faulty motor limit switch
  • Defective motor
  • Defective controller (verify output signals with circuit board mounted diagnostic LED’s)
  • Controller has “Transfer Fail” alarm activated Determine cause of alarm and rectify before TSC 800 is reset

Please contact our service support if you have further questions or require further assistance.

There are a couple of ways you can contact a service representative.  Email us at [email protected] or call us at (604) 888-0110 press 1 for Service.

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