Service & Support
Marathon® sales offices are located throughout North & South America, Europe, Middle East, South Africa, India, Australia, China, Korea and The Philippines. Authorized repair and maintenance service centers are located around the globe offering you 24/7 support. We have one of the largest network of distributors in the world providing access to motors and parts at the dial of your phone. We have you covered day-in and day-out…that’s Marathon!
Please see our sales representatives here.
Marathon motors are built and sold worldwide. To support you, our customer, we have warranty and service professionals in key geographic regions ready to assist with:
- Helping to identify a service or repair option
- Coordinate any repair that may be needed
- Answer questions in regard to a product
- Provide technical data or connection drawings
No matter where the Marathon motor may have been built, our service professionals will work to provide you the same level of service you would expect as if you had purchased our product locally.
Australia & New Zealand
David Priestley
+64 9 820 3550
[email protected]
Region: New Zealand, Southeast Asia
Brazil
Jose Araujo
+55 (54) 3324 9600
[email protected]
Region: Argentina, Brazil, Uruguay
Canada
Tara Griffin
+1 800 463 1797 ext 5506
[email protected]
Region: Canada
China
Lidia Wang
400 828 9878
[email protected]
Region: China, Japan, Mongolia, South Korea
Dubai
Mark Williams
+971 50 656 8700
[email protected]
Region: Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Pakistan, Qatar, Saudi Arabia, United Arab Emirates, Yemen
Europe
Wim Bruil
+31 (0) 545 464 647
[email protected]
Region: Benelux, United Kingdom, Scandinavia
Europe
Silvia Scalise
+39 02 94435484
[email protected]
Region: Eastern Europe, Germany, Switzerland, Italy, France Spain, Portugal
India
Sudipto Chattopadhyhay
+91 33 450 7261
[email protected]
Region: Bangladesh, Maldives, Nepal, Seychelles, Sri Lanka
Israel
Shahar Milman
+972 (4) 627 0777
[email protected]
Region: Cyprus
Mexico
Edgar Sarabia
+52 (81) 5000 7900 ext. 156
[email protected]
Region: Antigua and Barbuda, Barbados, Belize, Costa Rica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines
Subsaharan Africa
Hilton Fortmann
+27 11 453 1930
[email protected]
Region: Angola, Benin, Bhutan, Botswana, Brunei Darussalam, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d'Ivoire, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Togo, United Republic of Tanzania, Zambia, Zimbabwe
United States
US Service Team
+1 800 254 4207
[email protected]
Region: North America
If you have a need outside of the above regions, please visit the Service & Support sections of our Motor pages for more details. Alternatively, please feel free to contact our US Service Team who will work to identify the best service option for you.
Please see our sales representatives here.
Date Code Information for Marathon Motors
Motors will have the date code preceding the model number. The first letter or number of the prefix indicates the year, and the last letter of the prefix indicates the month of manufacture. When the prefix consists of only two letters or one number and one letter, no inherent overheating protection is incorporated in the motor.
Example: 1C48S17D2056BP
1 = Year (1994)
C = Month (March)
When inherent overheating protection is provided in the motor, an additional letter is inserted between the two dates indicated with letters or number and letter. This middle letter indicates the type of protector.
Example: 8QE48A11O787NP
8 = Year (2001)
Q = Automatic Protector
E = Month (May)
See Date Code Chart Document (PDF format).
Letter Code Protector Type Chart
| Letter | Protector Type | UL Recognized Motor & Protector Combination | UL Recognized Motor Construction Only |
|---|---|---|---|
| Q | Automatic | Yes | Yes |
| P | Manual | Yes | Yes |
| S | Automatic | No | No |
| U | Automatic | No | Yes |
| V | None | No | Yes |
| W | Automatic | ** | Yes |
| X | Manual | No | No |
| Z | Manual | No | Yes |
How To Read a Marathon Model Number off the Nameplate
Example of Marathon Fractional Model Number: 8PE48A11O787AP R130
| 8 | P | E | 48 | A | 11 | O | 787 | A | P | R130 |
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 10 | 11 | 12 | 13 |
Example of Marathon Integral Model Number: 2QA215TBDRA7076AL L R116
| 2 | Q | A | 215T | B | D | O | R | A | 7076 | AL | A | R116 |
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
- Date Code - Year Motor was manufactured.
- Thermal Protection (not always present in every Marathon model number)
- Date Code - Month Motor was manufactured.
- NEMA Frame Size
- Electrical Type
- RPM or Speed (Fractional Motors only)
- Enclosure
- Frame Construction (Integral Motors only)
- Style Letter indicating redesign
- Sequence Number
- Revision Letters (1 letter for Fractional, 2 letters for Integral)
- Manufacturing Code
- Modification Code (only present on nameplates of motors that have been modified through Marathon's MOD CENTRAL)
For parts Visit the folowing Link: https://www.regalrexnord.com/products/electric-motors/accessories
Standard Warranty Policy
Marathon Electric warrants Fractional and Integral motors to be free from defects in materials and workmanship and to conform to Marathon's written specification.
| Motor Type | Warranty Period from Date of Installation* | Warranty Period from Date of Manufacture* |
|---|---|---|
| Standard Warranty for any product not shown below | 12 | 18 |
| Medium Voltage** | 12 | 18 |
| EPAct compliant (aluminum, steel & cast iron frame) | 24 | 30 |
| Blue Chip Severe Duty Explosion Proof | 24 | 30 |
| Blue Max®, Black Max®, & microMax™ Inverter Duty | 36 | 42 |
| All XRI® (NEMA Premium®) incl. ODP, Blue Chip, Severe Duty, Explosion Proof, etc. | 36 | 42 |
| U-Frame Automotive Duty | 60 | 66 |
| Blue Chip IEEE-841 | 60 | 66 |
*Warranty period shown is in months, and is valid for whichever period expires first.
**This product has an extended warranty available as long as it is being used with an electric overload relay protection system. The warranty extension is 36 months from date of first use, not to exceed 42 months from the date of manufacture, whichever period shall expire first. This warranty extension is at no additional charge. The only requirements are the usage of the electronic relay and return of the warranty card with all items filled in. This card is attached to every Medium Voltage motor.
WARRANTIES TO DISTRIBUTORS AND INDUSTRIAL OR COMMERCIAL CUSTOMERS
This warranty is extended only to Marathon's distributors and industrial or commercial customers and does not apply to consumer purchasers.
Warranty Period - (a) Marathon warrants the Fractional motors and Integral motors manufactured by or for it to be free from defects in materials and workmanship and to conform to Marathon's written specifications for a period of 12 months from date of first use, 18 months from date of manufacture, whichever period shall expire first. (b) Marathon warrants special products, as listed below, to be free from defects in materials and workmanship and to conform to Marathon's written specifications.
- Blue Chip® Severe Duty Explosion Proof and EPAct compliant motors, 24 months from date of first use, 30 months from date of manufacture, whichever period shall expire first.
- Blue Max®, Black Max®, microMAX™ Inverter Duty motors and all XRI® motors, 36 months from date of first use, 42 months from date of manufacture, whichever period shall expire first.
- U-Frame Automotive Duty and IEEE-841 motors, 60 months from date of first use, 66 months from date of manufacture, whichever period shall expire first.
Warranty Remedies - If, prior to expiration of the foregoing applicable warranty period, any of such products shall be proved to Marathon's satisfaction to be defective or nonconforming, Marathon will repair or replace such defective equipment or components thereof, F.O.B. Marathon's plant or other destination designated by Marathon, or will refund or provide Buyer with a credit in the amount of the purchase price paid therefore by Buyer, at Marathon's sole option. Buyer's exclusive remedy and Marathon's sole obligation under this warranty shall be limited to such repair or replacement, F.O.B. Marathon's plant or other destination designated by Marathon, or refund or credit by Marathon, and shall be conditioned upon Marathon's receiving written notice of any defect within a reasonable period of time (but in no event more than sixty (60) days) after it was discovered or by reasonable care should have been discovered. In no event shall Marathon's liability for such defective or nonconforming products exceed the purchase price paid by Buyer therefore.
Exclusions - This warranty does not (i) cover shipping expenses to and from Marathon's factory or other destination designated by Marathon for repair or replacement of defective equipment or any tax, duty, custom, inspection or testing fee, or any other charge of any nature related thereto, nor does it cover the costs of disassembling or removing defective equipment or reassembling, reinstalling, or testing repaired or replaced equipment or finishing the reinstallation thereof, (ii) apply and shall be void with respect to equipment operated in excess of rated capacity or otherwise not in accordance with installation, maintenance, or operating instructions or requirements, to equipment repaired or altered by others than Marathon or Marathon's authorized service agencies, or to equipment which was subjected to abuse, negligence, misuse, misapplication, accident, damages by circumstances beyond Marathon's control, to improper installation (if by others than Marathon), operation, maintenance or storage, or to other than normal use or service, and (iii) apply to equipment or components not manufactured by or for Marathon. With respect to equipment or components not manufactured by Marathon, Marathon's warranty obligations shall in all respects conform and be limited to the warranty actually extended to Marathon by its suppliers, but in no event shall Marathon's obligations be greater than those provided under Marathon's warranty set forth in this Section 10.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES (EXCEPT TITLE), INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE, REPRESENTATIVE, OR AGENT OF MARATHON OTHER THAN AN OFFICER OF MARATHON IS AUTHORIZED TO ALTER OR MODIFY ANY PROVISION OF THIS SECTION 10 OR TO MAKE ANY GUARANTEE, WARRANTY, OR REPRESENTATION, EXPRESS OR IMPLIED, ORALLY OR IN WRITING, WHICH IS CONTRARY TO THE FOREGOING. Any description of the equipment, whether in writing or made orally by Marathon or Marathon's agents, specifications, samples, models, bulletins, drawings, diagrams, engineering sheets or similar materials used in connection with Buyer's order are for the sole purpose of identifying the equipment and shall not be construed as an express warranty. Any suggestions by Marathon or Marathon's agents regarding use, application or suitability of the equipment shall not be construed as an express warranty unless confirmed to be such in writing by Marathon's authorized officer.
This form is used by Marathon Authorized Service Shops. Fax this completed form and the invoice to (715) 675-8043 or mail the forms to:
Marathon Electric
Attn: Warranty Service
PO Box 8003
Wausau, WI 54402-8003
This form is used by Marathon Electric customers for stock and non-stock Catalog motors in frame sizes 48 through 145T that fail while under the Standard Warranty policy. Contact Marathon's Warranty department for questions and procedures on frame sizes 184T and larger concerning this form or product returns at phone number (800) 254-4207.
A. The following catalog product lines are labeled for Marine Duty applications off the shelf:
- XRI Severe Duty
- IEEE841
- Blue Chip Explosion Proof (cast iron construction)
- IEC Globetrotter®
A. Yes, Marathon's IEC Globetrotter® motors meet or exceed all the requirements of IEC60034 and IEC60072. All Globetrotter® motors are built to metric dimensions and use all metric hardware. Custom designed IEC Globetrotter® motors are available, if you don't find the motor you need in the SB300 catalog. For additional information on the Custom designs available, contact a distributor nearest your location.
Phone: (800) 616-7077, fax: (715) 675-8030
India - Please contact [email protected]
All Others - Contact Sharco International, 3801 W. Lake Avenue, Glenview, IL 60025, phone: (847) 998-1910. Email: [email protected]
For after hours emergency service on weekends call: (847) 840-1497.
A.
Marathon Electric
P.O. Box 8003
Wausau, WI 54402-8003
A. DO NOT use the following models on a VFD:
- Single phase motors.
- Motors with built-in automatic reset or manual reset overload devices.
- UL Listed Fire Pump motors.
- Motors labeled for 1.0 Service factor on line power.
- Multi-speed motors.
- Explosion Proof motors that do not have the VFD speed range (such as 10:1, 20:1, 2:1) and torque profile (VT or CT) stamped on the nameplate.
- Division 2 motors not labeled for VFD use.